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Comsys UK

Comsys Multi Media Solutions specialises in turning business requirements into high quality, workable and cost effective business communication solutions.

We have a Multi Media Facility platform with an overall capacity in excess of 2,780 lines (shared between five locations within Europe), supporting Interactive Voice Response (IVR), Fax, e-mail, text messaging (SMS), Speech Recognition (ASR), Text to Speech (TTS) and Web integration.

We can provide services ranging from a simple IVR application, giving the facility to provide temporary or permanent company or product related information, to more complete solutions where there is the possibility of queuing and transferring calls to live operators (ACD). We can filter out and reduce the calls towards the already established call centre infrastructure by providing automatic self help or IVR applications to deal with the FAQ's caused by unexpected traffic peaks.

By using the appropriate service number, free phone (0800), local rate (0845), national rate (0870) or premium rate (090x), these applications can provide value added customer service or generation of revenue.

Our standard modules provide speed and flexibility in the realisation of applications, but we also provide tailor made applications for the service platform or as an in house solution.

For small, medium or large organisations, for short or long term campaign support, the need to invest large sums of money in telephony equipment, system integration and application development together with the additional personnel needed to cope with additional inbound and outbound calls is no longer necessary. Comsys Multi Media Solutions is able to provide solutions for all possible occasions with a low initial capital outlay and low ongoing cost.

Also if you are changing your strategy in terms of implementing new ideas but don't want to invest large sums of money why not try a 'proof of concept' in service on the Comsys platform?

Comsys Multi Media Solutions has the services & solutions to help.