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Introduction -Support- Comsys.net Support:
Helpdesk:
Acceptance of reports of faults, assistance and other requests for maintenance regarding the use and functioning of the hardware and/or software, by telephone, fax or email, performing initial analysis, passing on the report or request to the relevant department of Comsys for action, registration of the report or request and providing a regular status update by means of a secured internet support area.
Corrective Maintenance:
The tracing and repair of faults or errors in the hardware and/or software, after remote or on-site maintenance has taken place.
Pro-active Maintenance:
Periodically (at least twice a year) checking by means of data transmission whether faults or errors occur or could occur in the hardware and/or software.
Preventive maintenance:
Keeping the hardware and/or software running by means of periodic (at least once a year) inspection, cleaning and/or adjustment of the hardware or the provision of upgraded versions of the software. I.e. modified versions (patches, bug fixes and minor releases) by which errors can be avoided. It is customary that preventive maintenance will not be performed on software developed specifically for a given customer (custom-software).
The only differences are the support times:
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